CHARGEBACK & SHIPPING POLICY

Important Information on Chargebacks and Shipping Issues

At Hime Designs, LLC, we are committed to ensuring a smooth shopping experience for all our customers. To help us assist you effectively, please review the following guidelines regarding chargebacks, lost or stolen packages, and holiday shipping.

Chargebacks and Dispute Resolution

We understand that issues can arise during the shipping process. However, we kindly ask that you refrain from initiating chargebacks without contacting us first. Chargebacks without proper evidence can complicate the resolution process with financial institutions. If you believe your package has not arrived or arrived empty, we require clear evidence such as photos or videos to support your claim. This documentation is crucial for processing claims effectively.

Lost or Stolen Packages

If your package is lost or stolen, please follow these steps to ensure a smooth resolution:

1. Insurance: We recommend purchasing shipping insurance at checkout to safeguard against lost or stolen packages.
2. Police Report: In the unfortunate event of a stolen package, a police report is required before we can issue a full refund. This helps us conduct a thorough investigation and supports any claims with the carrier.
3. Preventive Measures: To protect against holiday porch theft, please monitor your package’s tracking and promptly retrieve it upon delivery.

Delayed Shipments

If your package has not arrived within 15 days, please contact us immediately through our Contact Us page or live chat. We will investigate the delay and provide an update on your shipment’s status. Your cooperation allows us to resolve the issue efficiently and ensure your satisfaction.

Holiday Shipping Notice

To ensure timely delivery for the holiday season, we strongly encourage placing your orders early. Please note that items purchased after December 2 may not arrive before Christmas due to increased shipping demand across all retailers. Unfortunately, these delays are beyond our control, and we appreciate your understanding.

How to Reach Us

Our Contact Us page and live chat are the best ways to reach us if you encounter any issues. Please don’t hesitate to provide the necessary information so we can assist you promptly and effectively.

We deeply appreciate your cooperation and understanding. Our goal is to make your shopping experience enjoyable, and we’re here to support you every step of the way.

Thank you for choosing Hime Designs, LLC. We wish you a joyful holiday season!