Returns Policy

Returns Policy – Holiday Season

At Hime Designs, LLC, we strive to ensure a smooth and enjoyable shopping experience for all our customers. To help make this holiday season as stress-free as possible, please carefully review our return policy, which is specially adjusted for the holiday period.

Holiday Return Policy

• 14-Day Return Window: Returns are accepted within 14 days of delivery. This ensures we can process your return efficiently and resolve any issues in a timely manner.

• To ensure a smooth return process, we kindly ask that all items be returned unopened for a full refund. Returns should be sent directly to the manufacturer within 14 days from the date you receive the item. Please make sure you get tracking for your item. 

• For added assurance, we recommend taking a video as proof that the item has not been opened before returning it. Photos and video are also helpful in the rare event that the item is not received, as they will support your return request.

• If you receive an item that is damaged, we ask that you provide both video and photo evidence of the condition upon arrival. This documentation will allow us to promptly initiate a full refund. Detailed instructions for your return will be sent via email once we receive the necessary information.

  Thank you for your cooperation.

• Direct Supplier Returns: Due to supplier requirements, most returns must be shipped directly back to the sender. Please ensure the return is sent with a valid tracking number, which will serve as proof of return.
• Return Process:
  • Step 1: Notify us via the Contact Us page, including “Attn: Refund” in your message. "I would like to receive a refund" We will contact you via email. 
  • Step 2: Ship the item back with a tracking number.
  • Step 3: Once we receive confirmation from the supplier, we will process your refund within 7-15 business days, depending on your financial institution.
  • Step 4: Make sure you have your video evidence and pictures if it is past 15 days, and your item has not arrived at the manufacturer. 

Important Notes

• Original Packaging: All returned items must be in their original packaging and in like-new condition. If items are returned damaged or not in their original state, a restocking fee of 25% will be deducted from the refund.
• Proof of Purchase Condition: We encourage customers to film their unboxing process. This helps ensure any issues are documented, allowing for smoother return processing if a problem arises.
• Delayed Returns: Returns requested beyond the 14-day window may result in delays, possibly extending the refund process up to 90 days due to necessary financial investigations. Timely returns help avoid these delays.
• Insurance Recommendation: We strongly advise purchasing shipping insurance during checkout. This provides additional security, ensuring a hassle-free refund process should any issues occur during the return shipment.
• Suspicious Returns: We reserve the right to decline any return that appears suspicious after a thorough investigation. This measure helps protect all customers and ensures fair resolution of genuine issues.

Refund Processing Time

Refunds will be processed within 7-15 business days after we confirm receipt of the returned item with the supplier. The timeline depends on your financial institution’s processing time.

Policy Updates

Hime Designs, LLC reserves the right to update our return and refund policy at any time to better serve our customers.

Clothing Update: Contact us first. 

If the clothing item you purchased doesn’t fit or isn’t the right size, please contact us as soon as possible. Reach out to us through our Contact Us page, and we’ll be happy to guide you step-by-step on how to return the item directly to the supplier.

We’re here to help make the return process as smooth as possible!

Returns Update:

Returns Policy and Important Information for a Smooth Process

At Hime Designs, we are committed to making returns as seamless as possible while working closely with our suppliers. Due to supplier and manufacturer requirements, please note the following guidelines for returns:

Return Window and Requirements

• Return Timeframe: Unopened items are eligible for return within 14 days of receiving the item.
• Shipping Method: Please return items via USPS, Canada Post, The Royal Mail, or any normal post office in your region with standard shipping and ensure a tracking number is included. Retain all Postal receipts as proof of return. Keep receipts of any items purchased to hold merchandise in case a box was completely damaged. 

If an item was damaged upon delivery, please photograph the package as it arrived, without opening it, to document the condition. This will help expedite your return or refund request.

Processing Delays

Due to temporary delays in our Returns Office and PO Box, processing returns may take longer. Please allow up 15 days after your item has left the Postal service before contacting us directly. If the package is lost or your tracking has been canceled, then immediately inform us after contacting the post office to see where the package went. Purchasing shipping insurance when sending an item off to the supplier helps if something goes wrong. 

Refund Process for Returns

1. Defective or Damaged Items: For items that arrived defective or damaged, please contact us via the Contact Us page. Be prepared to upload a private YouTube video documenting the condition of the package before opening it and include photos of any visible damage.
2. Required Information: When reaching out, please include:
   • Your name
   • Order number
   • Brief reason for the return
3. Processing Timeline: We will respond within 2-3 business days. For emails received over the weekend, we will review them, but any contact with suppliers will occur on the next business day.

Important Reminders and Legal Notice

• Chargebacks and Fraud Prevention: To prevent misuse of our policy, we ask that customers do not initiate chargebacks without contacting us first. Any attempts to retain items while requesting refunds through chargebacks may result in involving law enforcement.
• International Orders (Canada & UK): Our policies comply with U.S. laws, and we request that international customers abide by these guidelines.
• Insurance for Shipping: If you have purchased shipping insurance, we are happy to process refunds for damaged goods. However, without proof or insurance, investigations and refunds may be challenging as suppliers may not be able to authorize a return.

Thank you for your understanding and cooperation. If you have any questions about our policy or need assistance, please don’t hesitate to contact us. We’re here to support you in every way possible to ensure your satisfaction.

Shipping Label Issues:

In the event that the item you received has a shipping label that is not in English or your country’s language, please contact us immediately so that we may assist you in coordinating the return. Occasionally, shipping labels are not translated, which can make locating the return address challenging.

Once you reach out with your order number, we will contact the supplier in that region on your behalf to obtain the correct shipping label for you. Please keep an eye on your email to ensure you receive all necessary return information before the return window closes.

Thank you for your cooperation, and we’re here to help with any questions along the way.

We wish you a happy and hassle-free holiday season!